- 1. Use a recovery code
One of the 8 codes you saved when you set up two-step verification. Each code works once.
Sign in with your email and password, then choose Can’t use your authenticator? → Use a recovery code.
- 2. Email me a code
We email a 6-digit code to the address you sign in with. It works once and expires in 10 minutes.
Sign in, then choose Email me a code from the same list.
- 3. Ask an Owner on your team
Someone who manages your team (an Owner, or anyone allowed to edit the team) can reset two-step verification for you from Team & roles. You then set it up again the next time you sign in. If you are the account Owner, go to step 4 — only Ummah can reset an Owner.
- 4. Ask Ummah to reset it
No phone, no recovery codes and no access to your email? Tell us what happened. We will confirm who you are — usually on a video call with photo ID — before we reset anything.
Ask Ummah to reset it
Only if steps 1 to 3 are not possible. Tell us who you are and what happened. Our team checks your identity before resetting anything, then you set up two-step verification again the next time you sign in.